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File: Scopa chairperson, Songezo Zibi, speaking in Parliament.
Chairperson of Parliament’s Standing Committee on Public Accounts (SCOPA), Songezo Zibi, has raised concerns over delays faced by Road Accident Fund (RAF) claimants, who aren’t represented by legal practitioners.
He says the integrated customer claim management system that the fund budgeted almost a billion rand for is not working.
Zibi was speaking at the oversight visit by the SCOPA to the RAF’s offices in Parktown, Johannesburg.
The visit forms part of an ongoing inquiry into the fund’s financial management and operational challenges.
Zibi elaborates, “The amount of time it takes for, especially for people who are not represented by lawyers, to complete the the whole claims process. We’ve met people here who say they’ve been here over 10 times. There have been claims that have been outstanding for five, six years.”
https://www.youtube.com/watch?v=Ar5ydLG1Wi0
