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Vehicles travel in heavy traffic on a freeway.
The National Consumer Tribunal has confirmed a settlement agreement between the National Consumer Commission (NCC) and Cartrack.
The agreement follows 210 complaints from consumers who alleged that Cartrack failed to provide adequate remedies. The NCC investigated the complaints and found that some of Cartrack’s sale agreement terms were inconsistent with the Consumer Protection Act.
As part of the settlement, Cartrack will pay an administrative fine of R5 million, refund more than R5.1 million to affected consumers and cancel contracts without charging cancellation fees. The company has also agreed to amend its terms and conditions to comply with the Act.
Acting NCC Commissioner Hardin Ratshisusu says, “Indeed, the NCT made an order which is out of the consent agreement we had with Cartrack as the NCC. This came out of 210 complaints that were filed with the National Consumer Commission over the years. We investigated these complaints and made findings and found that the terms and conditions of Cartrack sale agreement are unfair and limit the rights of consumers. And we resolved to settle these matters and we resolved to settle 167 of those matters.”
Cartrack to pay R5-million fine and R5.1-miilion in refunds to consumers
The NCC referred the matter to the Tribunal earlier this month, and the agreement was confirmed on 25 March 2026.
Ratshisusu says affected consumers will receive redress through the settlement.
“This settlement concludes a lengthy investigation on complaints involving Cartrack. Consumers that were affected by the conduct will, through this settlement, receive redress. The NCC further welcomes Cartrack’s commitment to amend their terms and conditions to ensure compliance with the CPA and acknowledges Cartrack’s full co-operation,” he added.
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Additional Reporting: Bongisipho Magcaba
