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SASSA says its new biometric queue management system is being rolled out nationwide to reduce long waiting times and improve service delivery.
The South African Social Security Agency (SASSA) says its introduction of biometric technology is helping it to manage queues. The roll-out of the system comes after widespread complaints that people, especially the elderly, were waiting for pro-longed periods in harsh weather conditions.
SASSA spokesperson Paseka Letsatsi is now calling for patience as they continue to roll-out the system countrywide.
“The queue management system is not necessarily for Bellville office of SASSA only but it’s a process that we are rolling out the whole country,” says Letsatsi.
BUDGET 2026 | Finance Minister Enoch Godongwana says the South African Social Security Agency has upgraded its biometric and income verification processes, identifying nearly 35 000 grants as incorrect or fraudulent, which have been terminated. pic.twitter.com/bZZhsGLqyA
— SABC News (@SABCNews) February 25, 2026
He says the intention of the queue management system is to deal with the queues, and to make sure that people at the least, know the number that they have and what time they are going to be served.
“It makes life easy because when your time comes, you are able to be called and have your number in hand, and it deals with the long queues,” adds Letsatsi.
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