City Power in Johannesburg has announced that it will start converting all its non-vending prepaid residential customers to postpaid billing accounts as of 12 November 2025. The aim is to recover lost revenue.
2 318 prepaid customers have already been identified as non-vending.
City Power also says it’s seeking to address meter tampering, illegal connections, and ensure that residents pay for the electricity they use.
#CityPowerUpdates #CityPowerServices
CITY POWER TO CONVERT NON-VENDING PREPAID CUSTOMERS TO POSTPAID BILLING SYSTEM.
City Power will begin converting all non-vending prepaid residential customers to postpaid billing accounts, effective from 12 November 2025, to enable the… pic.twitter.com/nNAUle7pwF
— @CityPowerJhb (@CityPowerJhb) November 11, 2025
Spokesperson Isaac Mangena says that the conversion process will continue until 31 December 2025 and they are doing this to enable them to recover money owed in accordance with the bylaws.
According to by-laws, City Power has the right to disconnect illegally connected electricity and backdate charges not beyond 36 months. But currently, on prepaid City Power is not able to backdate, which allows customers to get away with bypassing and also non-payment.
Joburg Finance MMC Loyiso Masuku urges the community to settle municipal accounts and billing queries.
Take advantage of our City Open Days to resolve your municipal account and billing queries, and apply for the City of Johannesburg’s Debt Relief Programme (Phase 4).
Our teams are on the ground across all regions to assist residents, businesses, and organisations. Don’t miss… pic.twitter.com/21Gygl6nDL
— Loyiso Lugayeni-Masuku (@Loyiso_Masuku) November 11, 2025
