
Why personalisation trumps segmentation in understanding your audience
Cezanne Joynt, is the client services manager at Achievement Awards Group. By using data to get really personal. By getting out from behind our desks and doing some real-world research. And by connecting with our audiences, face-to-face, one-on-one. Doing these things provides insights that no segmentation can. It’s useful to categorise people. But segmentation is…